Thinking about working with us? Here are honest answers to the questions we hear most — so you know exactly what to expect before we ever set foot in your building.
Getting to know us before you commit — totally makes sense.
We're a local, family-owned business based right here in Jacksonville, FL — not a franchise. Moses and Veronica Quiterio founded and run Northern Star directly. When you call us, you're talking to the owners, not a call center. That's a pretty big difference when something needs to get done.
Over 10 years serving businesses across Northeast Florida. We've cleaned offices, churches, gyms, medical facilities, car dealerships, retail stores, and more throughout Jacksonville, Ponte Vedra, St. Augustine, Orange Park, and the surrounding areas.
Two things set us apart: our people and our quality assurance. As a family business, we invest in our team — our staff stays longer and receives thorough training. We also assign a dedicated Operations Manager to every account who conducts regular on-site inspections. You don't have to catch problems and report them. We catch them first.
Yes. Every member of our team goes through a full background check, personal reference check, and is bonded and insured before ever entering a client's facility. Your property — and your peace of mind — matters to us.
Yes. Northern Star is fully licensed, bonded, and insured in the state of Florida, including umbrella coverage. We follow OSHA safety standards and use only EPA-approved cleaning products.
What we do, how we do it, and what's included.
We specialize in commercial and business cleaning — offices, medical clinics, churches, gyms, car dealerships, retail stores, and managed properties. We don't do residential cleaning. If you're not sure whether we serve your type of facility, just give us a call at (904) 780-0007.
We offer a full range of commercial cleaning services including nightly cleaning, janitorial services, office cleaning, commercial carpet cleaning, and specialized programs for churches, healthcare facilities, gyms, car dealerships, retail stores, and property management.
Yes — and this matters more than people realize. We assign a consistent, trained crew to your account. The same familiar faces show up visit after visit. They know your building, your preferences, and your standards. Most of our clients have had the same crew for years.
Yes. We bring everything — professional-grade equipment, cleaning products, and restroom supplies. We use EPA Safer Choice certified products and follow CDC disinfection guidelines. We also restock restroom consumables so you never run out between visits.
Absolutely. We work around your business hours — early mornings, evenings, overnight, or weekends. The whole point of nightly cleaning is that you never have to work around us. We come when your building is quiet and leave it spotless for the next day.
Every account has a dedicated Operations Manager — not just a cleaning crew. They conduct regular on-site visits, audit our own work, check in with you as needed, and handle any adjustments. You have a real point of contact who knows your account personally and is responsible for making sure things run right.
No surprises, no fine print — just honest answers.
Commercial cleaning is highly customizable, so pricing depends on the size of your facility, the frequency of service, and the specific tasks involved. We don't use generic packages — we do a free on-site walkthrough and build a proposal tailored specifically to your space and budget. No obligation to commit after the quote.
We can give you a general ballpark based on your square footage and service needs — but an in-person visit is the only way to give you an accurate, honest quote. We'd rather take the time to get it right than give you a number that changes later. Call us at (904) 780-0007 and we'll set something up.
Our standard agreement is an initial one-year term, with an annual review to account for any changes in your needs. We've found that this structure works well — it gives both sides stability and allows us to build a real relationship with your account. Our contract retention rate is strong because clients genuinely want to stay, not because we lock them in.
Call us — we'll make it right. That's not a policy statement, it's just how we operate. Moses and Veronica are directly reachable and take every concern seriously. If something isn't meeting your expectations, we want to know immediately so we can fix it. We're available 24/7 for exactly this reason.
Where we work across Northeast Florida.
We serve businesses throughout Northeast Florida. Here are the main areas we cover — don't see your city? Call us, we likely serve your area:
Yes. If your business has multiple locations across Northeast Florida, we can manage cleaning across all of them — with consistent standards, a single point of contact, and unified reporting. Many of our clients appreciate having one trusted partner instead of juggling different vendors in different cities.
We're easy to reach and happy to talk through anything — no pressure, no sales pitch. Just an honest conversation about what your facility needs.
Get in Touch 📞 (904) 780-00079428 Baymeadows Rd, STE 502, Jacksonville, FL 32256 · info@visitnorthern.com
