When it comes to maintaining large or complex buildings, facility managers might assume they need the services of a national cleaning company to get the job done efficiently. However, in most cases, regardless of your building’s size or complexity, a national janitorial company may not be your best cleaning solution.
While a national provider located centrally can make sense for businesses with facilities spread across the country, there are few situations where a national cleaning company can outshine the services of a well-established, experienced local commercial cleaning company in Jacksonville. In fact, when you consider all factors, choosing a national janitorial service often doesn’t offer any measurable advantages.
Local Commercial Cleaning Company
It’s crucial to understand that “local” doesn’t mean small or less capable. Many large local cleaning service providers strike a balance between the purchasing power and infrastructure of national companies and the personalized service and tailored cleaning plans characteristic of local providers. Opting for the right large, local janitorial company can provide exceptional, responsive service while offering everything you need to keep your facility clean and well-maintained.
Moreover, collaborating with a local Jacksonville janitorial service company can have a positive impact on your community. By supporting a business deeply invested in the local area’s success, you contribute to the growth and prosperity of your community.
What To Look for in Any Prospective Commercial Cleaning Company
To determine which cleaning company will offer superior service, it is important to understand what constitutes good service. Facility Managers across various industries generally agree that the following factors are critical components of a quality provider:
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The cleaning company should be focused on developing a long-term, mutually beneficial relationship rather than a short-term contract or transactional approach.
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They should have a responsive and efficient communication system in place to quickly address any issues before they escalate, allowing for real-time adjustments to your cleaning program.
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A clear, transparent, and easy-to-understand cleaning bid should be provided, enabling you to compare services and prices to other companies and make informed decisions for your facility.
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The company’s employees should be thoroughly screened, trained, and managed to ensure they can deliver the best possible service experience.
It is crucial to partner with a commercial cleaning company that is committed to a long-term relationship, as building customized cleaning practices takes time and effort. Additionally, a company with well-trained and motivated employees who can tailor their services to meet your facility’s unique needs will consistently provide high-quality cleaning services.
National or Local Commercial Cleaning Company?
National cleaning companies have a significant advantage in terms of purchasing power due to their ability to service large numbers of accounts and buy goods at quantity pricing. However, the real question is whether customers benefit from this bulk buying power. In many cases, these savings are not passed along to the customer, and instead go towards higher operating costs and profit margins for the national company. In contrast, larger local cleaning companies also have significant buying power, but tend to pass these savings along to their customers in order to remain competitive with costs and offer the best value.
When it comes to customer service, smaller cleaning services have an advantage in providing a more personal level of service. However, these local operations may not be able to effectively service larger buildings or multiple facilities due to their size. On the other hand, it is unlikely that customers will have direct contact with the CEO or upper management of a national cleaning company unless they are their largest account holder. Bigger businesses may have more bureaucracy and paperwork, which can get in the way of a personal relationship and quality customer service. However, they are better positioned to offer affordable, quality services due to their infrastructure, purchasing power, and systems. The most responsive and effective service that still offers value tends to be larger local building service contractors, which have the sensibility of a local company that understands customers’ needs and has ties to the larger community.
In the pursuit of an effective and affordable cleaning service, it’s important to be treated with VIP-level responsiveness and quality. A cleaning company that can provide competitively priced services while also affording the latest innovations in cleaning techniques, equipment, and chemical solutions is ideal. Additionally, a solid system for personnel management is essential to ensure consistency in service quality, without the negative impact of high employee turnover.
